2009 Client Satisfaction Survey

Each year the Epilepsy Association of Central Florida (EACF)

conducts a survey of our clients. We are proud to share this years results.

Two hundred and twenty six surveys were returned to us.

• 98% said we responded to their need in a timely manner.
• 99% said our staff was helpful.
• 97% said they were satisfied with the care and services they receive from EACF.
• 93% said they now know more about their seizures.
• 96% said they feel more comfortable discussing their seizure disorder.
• 92% say they have better seizure control.
• 100% said the EACF staff treated them with respect and courtesy.
• 93% said they are more independent in taking care of their need.
• 92% said they feel better about themselves.
• 89% said their overall quality of life has improved
• 88% said their family relationships have improved
• 92% said they are getting good medical care from EACF

Here Are A Few Comments We Received

• "I don't know what I would do without this program. Thanks"

• "My Case Manager has been the best in the world to guide me in this program, she cares for me and all the patients.  She is the most giving person that I have ever met on my disorder."

• "The staff is very helpful.  They really care about my condition."

• "I'm so happy for your help!"

• "The staff have been very helpful, honest, and non-judge mental of me.  Also, all the staff I have come in contact with have also helped me and my family with the utmost respect."

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